Customer Success Europe Unplugged Dublin
CHIEF CUSTOMER OFFICER, GAINSIGHT
Dan Steinman is the General Manager of Gainsight EMEA. He leads Gainsight’s growth initiatives from the company’s regional headquarters located in London. Previously, Dan held the position of Chief Customer Officer, where his ultimate responsibility was the satisfaction and success of Gainsight’s customer base. Dan’s career includes being a very early employee at Epiphany, Co-Founder at NearbyNow, and VP of Customer Success at both Mozes and Marketo before joining Gainsight. Dan is a recognised expert and thought leader in the Customer Success field and brings that thought leadership into execution at Gainsight both with the Customer Success organisation and with our products. Dan recently co-authored the best-selling book Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue.
SENIOR CUSTOMER SUCCESS MANAGER, EMEA, MIXPANEL
Jenna has a decade of experience working in EMEA, US, and LATAM markets, fostering relationships with key clients for disruptive tech companies including Apple, Eventbrite, and Mixpanel. In her current role at Mixpanel, she opened Mixpanel’s first international office in London, and is focused on helping them expand and localize their international customer success operations & global services strategy.
SENIOR DIRECTOR CUSTOMER SUCCESS, TANIUM
Adrian is a Senior Director of Customer Success at Tanium. He has been working in Customer Success for about 6 years, building on 10 years of Consulting at both KPMG and Deloitte. Throughout his career he has always enjoyed being customer-facing and delivering exceptional outcomes at some of the largest and most complicated organisations in the world. At Tanium, he is building out a High Touch, highly consultative Customer Success function, starting with proving the concept of CS at a macro and micro level moving to a focus now on building and scaling the team, as well as quantifying CS value to the C-suite.
HEAD OF CUSTOMER SUCCESS MANAGEMENT AND STRATEGY, BOX
EMEA MANAGER OF CUSTOMER SUCCESS, DATADOG
Sandra’s background was in Support and Sales management so the transition to a Customer Success role was a natural path for her to take over four years ago. She really loves building new Customer Success teams from scratch and has done so now in two global companies. Initially her Customer Success teams were focused on customer retention. In her current role in Datadog, her team focuses on customer advocacy and account expansion by building long term partnerships with their customers. What she enjoys most about Customer Success is the diversity of challenge and the sense of acheivement when you exceed a customer’s expectations.
DIRECTOR OF GLOBAL CUSTOMER SUCCESS, SIGNAVIO
In his leading role as Director Global Customer Success at Signavio, Steven works with companies of all industries to implement change and gain the full potential from their Business Transformation projects and solutions. Steven ensures a long-lasting relationship with Signavio’s biggest clients, supporting them in achieving maximum value from their investments through his experience and expertise. He began his career in IT projects and software engineering then expanded his expertise through business intelligence consultancy before landing at Signavio.