Framework

As part of the Customer Success Europe events, we have built ” The Customer Success Framework Factory ™ “.  At events, we reserve a slot for interactive sessions where participants can share their experiences, ideas and best practices on given themes and collectively build a CS framework.

 

How it Works

Inspired by the BarCamp philosophy, the CS Framework Factory ™ follows 3 simple steps and creates great added value for participants:

1. Three to four Customer Success topics are defined for each event

2. Participants break out into groups per theme to:

– Share challenges and solutions
– List best practices + approaches
– Each group presents outputs to other groups

3. After the event, group results are formalised and shared with participants. These contribute to the evolving shared CS Framework.

Participants engage in a previous event in Dublin