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Find the top 5 CS events to attend this Spring

Find the top 5 CS events to attend this Spring

We are delighted that our upcoming Customer Success Europe Unplugged event in London has been featured in the Top 5 Customer Success Conferences to Attend this Spring.  See the article by Tri Tuns below: Top-5 Customer Success Conferences to Attend this Spring Originally Posted on March 12, 2018 by Jennifer Maclean-Rogan March   Mar 5-6, San Francisco, CA…

The Consumption Gap

The Consumption Gap

Mind the Gap At a recent Customer Success event, I was introduced to a concept called the “Consumption Gap” during a presentation by Dan Steinman from Gainsight.  Although it was a term that I had not come across before, it’s not new; in fact, it was first coined by J.B. Wood in his book “Complexity…