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Creating a Customer-Centric Culture To Successfully Implement Customer Success

Creating a Customer-Centric Culture To Successfully Implement Customer Success

The success of your customer depends on the continued added value you create and the experience you deliver to them. Successful organizations are shifting from being product-centric to a customer-centric mindset and often adopting and delivering via a recurring revenue or subscription based business model. These models imply a long-term correlation between the added value…

Jason Whitehead's five Aha's

Jason Whitehead's five Aha's

While customer success (CS) was born in the USA (thanks Bruce Springsteen), the CS movement is spreading rapidly across Europe.  Events like Customer Success Europe Unplugged held in London in April this year help to raise awareness, build networks and share experiences. Jason Whitehead, an American CS leader and CEO of Tri Tuns and regular London visitor spoke at…