Creating a Customer-Centric Culture To Successfully Implement Customer Success

Creating a Customer-Centric Culture To Successfully Implement Customer Success

The success of your customer depends on the continued added value you create and the experience you deliver to them. Successful organizations are shifting from being product-centric to a customer-centric mindset and often adopting and delivering via a recurring revenue or subscription based business model. These models imply a long-term correlation between the added value…