Customer Success Europe
The Customer Success
Customer Success Europe is a community which aims to connect Customer Success (CS) professionals in Europe to facilitate serious conversations about the strategy, organisation, processes, people and technology of customer success.
In the age of the customer, CS is a response to a rapidly evolving business landscape (recurring revenue business models, power shift to the customer, new entrants, transition from products to services, ease of opting out…).
CS is a strategic business mindset based on providing continual added value in order for customers to reach their desired business outcomes as their internal and external contexts evolve. In turn, customers will remain continually successful and loyal, invest more to gain more and even spread the word to others.
While Europe is following the USA in terms of customer success execution, there is growing demand for CS professionals in Europe to share their experiences and learn from each other’s best practices as this new role emerges. In parallel, there is a need to take into account European local culture, business etiquette, language, regulations and CS maturity.
Customer Success Europe aims to create this connexion between customer success professionals in Europe to evangelise the “why”, “what” and “how” as this new role emerges and postions itself as a new business growth driver.
Customer Success Europe Goals
Our goals spell SCALE, because we want to help SCALE Customer Success in companies and SCALE the role of Customer Success in Europe
Images from our most recent Customer Success Europe Unplugged event in London.
Head Customer Success, Communicator
Customer Success Manager, Citrix
VP Customer Success, Popullo
Director Customer Success, Effective Software
If you are interesting in partnering Customer Success Europe, we would be delighted to hear from you.